Disable HHC option is not fixing this because the Plantronics headset. Please let me know if you need any further information. We have re-opened the chase for the bug iD CSCsr94524. I need to know how to deeply investigate this issue and if it cause by firewall our network how to prove it :( Ultimately, the app only works smoothly in combination with the operating system. But it is not always because the app was poorly programmed or the developer is to blame. We don't have smartnet to open TAC case so please I need your urgent support in this matter. What to do if Plantronics Hub crashes As mentioned several times, it is basically the responsibility of the developer to prevent crashes from Plantronics Hub. We have CUCM v10.5.2 and used it since last year without any issue. I checked multiple questions in the forum related to rebooting phones but didn't find anyone got a solution!! :( Check Plantronics Hub for updates and update if necessary. Discover how Plantronics Hub brings additional functionality to your new Plantronics Bluetooth® headset with helpful tools, notifications, and status information. I thought maybe caused by the firewall because we just replaced the old ISG to Palo Alto but as per the security team they applied the same rules in the new firewall and they don't see any dropped or denied packets. Therefore, it is always recommended to take the following basic measures to avoid crashes: Install the latest iOS or Android version. The cabling are ok so it's not a physical issue. If Plantronics Hub is downloading very slowly, it could also be due to the size of the app itself. Suddenly the users are complaining that the phones are rebooting randomly in different time also some users experience this issue more than other.Īlso the phones are in different types (9971 - 8961 - 7841 - 6941 and other SCCP types) so this issue is not related to one type.
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